NetFix Privacy Policy
NetFix is ​​an online platform that connects customers, engineers, and service providers in the fields of maintenance, programming, design, corporate services, and even delivery.
NetFix attaches great importance to protecting the privacy of users and ensuring the confidentiality of their data.
1- Data We Collect
A- Registration Data (Mandatory)
- Full Name
- Phone Number
- Email Address
- Geographic Location (To determine the service location and track the status of the request)
B- Verification Data for Engineers
- A copy of the passport or ID card to verify identity.
- Curriculum Vitae (CV) to assess competency and experience.
- A personal interview conducted by the NetFix team before activating the account.
2- How to Use the Data
- To Activate Accounts and identity verification.
- To facilitate connecting customers with the nearest engineer.
- To manage subscriptions and organize requests.
- To improve service and ensure quality.
- To communicate regarding technical support or complaints.
3- Data Storage and Sharing
- Data is stored on secure servers using advanced encryption and protection.
- No data is shared with external parties except:
- When legally required by an official authority.
- With electronic payment service providers.
4- Data Protection
- Restricting access to data to specific employees only.
-Protection protocols are used against unauthorized access or hacking.
-The application conducts periodic reviews to ensure compliance with modern security policies.
5- User Rights
- Access their data or request modification.
- Delete their account or data by contacting the support team.
6- Limitation of Liability.
NetFix is ​​not responsible for any losses, damages, thefts, or acts of sabotage that may result from the use of the application. Directly between the customer and the engineer.
- The application assumes no responsibility for any party (customer or engineer) failing to pay the agreed amounts or perform the service as described.
- NetFix does not interfere in agreements or financial transactions conducted outside the application.
- NetFix does not bear any compensation or financial liability for any damages or disputes that arise between users.
- Each user (customer or engineer) bears full responsibility for their actions and any legal or financial consequences. These are subject to change.
7- Amendments
- This policy may be updated from time to time. Users will be notified of any material amendments via the application or email.
8- Contact
- support@smartsolution.ly
- www.smartsolution.ly
- NetFix Terms of Use
By using the NetFix application, you acknowledge and agree to abide by the following terms:
1- Nature of the Service
- The NetFix application is an electronic platform that acts as an intermediary between Engineers and clients, and is not directly involved in the implementation of services or contracts.
- All transactions between the parties are conducted under their own responsibility.
2- Engineer Registration and Verification
- The engineer is required to provide correct and up-to-date information.
- The application must be provided with a copy of their passport or ID card and a CV.
- The engineer is subject to an interview before their account is activated.
- NetFix management reserves the right to reject or suspend any account without explanation in the event of Suspicion or violation.
3- Payment and Subscription System
- Engineer subscription fees are paid via payment methods within the application or in cash, as determined by NetFix management.
- NetFix deducts 5% of each payment made within the application only.
- If payment is made directly between the customer and the engineer outside the application, NetFix is ​​not responsible for the transaction and does not receive any percentage of it.
4- Limitation of Liability
- NetFix is ​​not responsible for any illegal or unlawful action. Professional liability carried out by any user or engineer, including:
- Theft or fraud.
- Damage or destruction of property.
- Failure to meet deadlines or perform the service.
- Financial disputes or verbal contracts between the parties.
NetFix does not bear any obligations or compensation resulting from these situations.
5- User Duties
- Provide correct information upon registration.
- Use the application in a clear and legal manner.
- Do not misuse the service or attempt to misuse it. Fraud.
6- Intellectual Property
- All logos, designs, and content are the property of the NetFix app and may not be copied or used without official permission.
7- Amendments
- This policy may be updated from time to time. Users will be notified of any material amendments via the app or email.
8- Contact
- support@smartsolution.ly
- www.smartsolution.ly